Refund & Return Policy

Refund policy

Return & Refund Policy

Thank you for shopping with us. We strive to provide quality products and a great shopping experience. Please read our Return & Refund Policy carefully before placing an order.

Returns

We accept returns only under the following circumstances:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong item.

  • Important parts or accessories are missing.

To be eligible for a return, you must contact us within 48 hours of receiving your order with clear photos and an unboxing video.

Items Not Eligible for Return

We do not accept returns or exchanges for:

  • Change of mind.

  • Incorrect size or color selected by the customer (unless we shipped the wrong item).

  • Products damaged due to misuse.

  • Products without original packaging.

  • Items requested for return after 48 hours of delivery.

Unboxing Video Requirement

For damaged, missing, or incorrect items, an uninterrupted unboxing video starting before opening the package is mandatory. Claims without an unboxing video may not be approved.

Refund Process

Once your return request is approved:

  • The refund will be processed within 5–7 business days after the returned item passes our quality inspection.

  • Refunds will be issued to the original payment method.

  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after verification.

Order Cancellation

  • Orders can be cancelled only before they are processed for shipping.

  • Once shipped, orders cannot be cancelled.

Non-Delivery & Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned due to:

  • Incorrect address

  • Customer unavailable

  • Refusal to accept delivery

Shipping charges are non-refundable. Reshipping may require additional shipping charges.

Exchange Policy

We currently do not offer direct exchanges. If eligible, the original item will be returned and a replacement will be shipped after approval.

Refund Exceptions

Refunds will not be issued for:

  • Delivery delays caused by courier partners, weather, natural disasters, or public holidays.

  • Slight color differences due to screen settings.

  • Minor variations in product appearance that do not affect functionality.

Contact Us

For any return or refund request, please contact our support team with your Order ID and relevant photos/videos.

We are committed to resolving genuine issues as quickly as possible.